Return conditions
1) Return due to product defect or wrong delivery
For example, the size or color of the product does not match the order. The product does not match the description. Or after receiving the product, the product is found to be damaged and cannot be used.
For products weighing less than 20 kg, the buyer must be responsible for returning the product. Through a trusted shipping provider, you can request a refund from the seller by keeping the shipping receipt as proof. If the return is due to damaged goods, the seller will coordinate with the platform or notify the customer in person if the seller is willing to accept the responsibility of receiving the goods. Inform the buyer of this information. Before receiving the product
For products weighing more than 20 kg, the seller will be responsible for transportation and bear the shipping costs. The buyer can directly agree on the return time with the seller. Or coordinate with the platform to inform the customer of this information.
If the seller agrees that the buyer can replace the product, the seller will be responsible for the shipping costs. And the seller can directly agree on the delivery date with the buyer. Or coordinate with the platform to inform the customer of this information.
If the seller is responsible for receiving the returned product through the platform's shipping service, the buyer should study the product packaging according to the requirements of the shipping service. To avoid being refused entry
The conditions for liability for return or exchange shipping costs may vary from seller to seller. The buyer and seller should clearly agree before proceeding. According to the conditions, you can return the product within 7 days after receiving it.
When the buyer receives the product, it is recommended to take a video when unpacking and testing the product. If the product is damaged or defective, it needs to be considered for use.
In the case of receiving the goods from the transport company, if the product packaging is found to be damaged, incomplete or water-stained, the buyer can refuse to accept the product from the transport company and notify the platform of the problems found so that the platform can provide assistance in the next step.
When the buyer receives products such as monitors, TVs, monitors, etc., he can check the condition of the product in the box before signing for the product. If the product is found to be damaged, the buyer can immediately refuse to accept the goods from the transport company and notify the platform of the problems found so that the platform can provide assistance in the next step.
It must be an unassembled product
The terms and conditions set by each product seller must be followed.
The platform must be notified within 7 calendar days from the date of receipt of the product. If the above conditions are not met, the platform reserves the right not to accept the return in any case. Or it depends on the direct judgment of the seller.
2) Product Returns
In the case where the customer has placed an order for production and paid for the product after purchasing it. The platform reserves the right not to accept returns or exchanges under any circumstances. However, the platform can act as a mediator to help coordinate. But the consideration will depend directly on the seller.
If the ordered product does not match the style, color, size or weight specified on the website, because the buyer directly contacts the seller. If the style, color, size or weight of the product needs to be changed, the platform may reserve the right to cancel the order without prior notice. And will not be responsible for any costs incurred due to the increase in product weight, such as shipping costs. Including the right to return within 7 days after receiving the platform product will terminate.
3) Exchange/Return after 7 days
The buyer must check the product immediately after receiving it. If the product or packaging is found to be damaged, broken, damaged or not in the state specified on the website, it must be notified to the platform within 7 days after receiving the product. The platform will be calculated from the date when the transport company delivers the product to the customer's address. If the specified period has expired, the platform reserves the right not to accept product exchanges or returns under any circumstances.
Each seller may have different terms and conditions for returns after 7 days. Buyers can contact sellers directly.
For example, the size or color of the product does not match the order. The product does not match the description. Or after receiving the product, the product is found to be damaged and cannot be used.
For products weighing less than 20 kg, the buyer must be responsible for returning the product. Through a trusted shipping provider, you can request a refund from the seller by keeping the shipping receipt as proof. If the return is due to damaged goods, the seller will coordinate with the platform or notify the customer in person if the seller is willing to accept the responsibility of receiving the goods. Inform the buyer of this information. Before receiving the product
For products weighing more than 20 kg, the seller will be responsible for transportation and bear the shipping costs. The buyer can directly agree on the return time with the seller. Or coordinate with the platform to inform the customer of this information.
If the seller agrees that the buyer can replace the product, the seller will be responsible for the shipping costs. And the seller can directly agree on the delivery date with the buyer. Or coordinate with the platform to inform the customer of this information.
If the seller is responsible for receiving the returned product through the platform's shipping service, the buyer should study the product packaging according to the requirements of the shipping service. To avoid being refused entry
The conditions for liability for return or exchange shipping costs may vary from seller to seller. The buyer and seller should clearly agree before proceeding. According to the conditions, you can return the product within 7 days after receiving it.
When the buyer receives the product, it is recommended to take a video when unpacking and testing the product. If the product is damaged or defective, it needs to be considered for use.
In the case of receiving the goods from the transport company, if the product packaging is found to be damaged, incomplete or water-stained, the buyer can refuse to accept the product from the transport company and notify the platform of the problems found so that the platform can provide assistance in the next step.
When the buyer receives products such as monitors, TVs, monitors, etc., he can check the condition of the product in the box before signing for the product. If the product is found to be damaged, the buyer can immediately refuse to accept the goods from the transport company and notify the platform of the problems found so that the platform can provide assistance in the next step.
It must be an unassembled product
The terms and conditions set by each product seller must be followed.
The platform must be notified within 7 calendar days from the date of receipt of the product. If the above conditions are not met, the platform reserves the right not to accept the return in any case. Or it depends on the direct judgment of the seller.
2) Product Returns
In the case where the customer has placed an order for production and paid for the product after purchasing it. The platform reserves the right not to accept returns or exchanges under any circumstances. However, the platform can act as a mediator to help coordinate. But the consideration will depend directly on the seller.
If the ordered product does not match the style, color, size or weight specified on the website, because the buyer directly contacts the seller. If the style, color, size or weight of the product needs to be changed, the platform may reserve the right to cancel the order without prior notice. And will not be responsible for any costs incurred due to the increase in product weight, such as shipping costs. Including the right to return within 7 days after receiving the platform product will terminate.
3) Exchange/Return after 7 days
The buyer must check the product immediately after receiving it. If the product or packaging is found to be damaged, broken, damaged or not in the state specified on the website, it must be notified to the platform within 7 days after receiving the product. The platform will be calculated from the date when the transport company delivers the product to the customer's address. If the specified period has expired, the platform reserves the right not to accept product exchanges or returns under any circumstances.
Each seller may have different terms and conditions for returns after 7 days. Buyers can contact sellers directly.