Cancellation and Refunds
Cancelling a Quote
The customer must carefully check the work details in the quote before paying.
If the customer has already paid and finds that there are incorrect items in the quote. Please contact Customer Service at 02-029-9846 (press 1) within 24 hours after payment. Cancel the quote and receive a refund according to the specified terms and conditions.
If Customer Service has cancelled the original quote, but the customer changes his mind and wants to reinstate the original quote. The customer must request to open a new service order. You may receive the price calculated according to the original quote or a new price, depending on the validity of the quote.
Refund Terms When Cancelling Installation Work
The platform will refund the customer. Once Customer Service has successfully cancelled the quote, the time it takes to receive the refund depends on the customer's payment method.
If the customer paid by credit card, the issuing bank will refund the money to the card within 18-33 business days* (the refund will be reflected in the next billing cycle**)
If the customer paid by debit card, the issuing bank will refund the money to the card within 45 business days. *
If the customer paid via online banking and payment counter, customer service will provide you with details and a form to fill in your refund request via email. After receiving all the information, the platform will refund the money to the customer's bank account within 8-15 working days. *
*Working days refer to Monday to Friday. Saturday, Sunday and public holidays are not included. The refund period depends on the issuing bank. Or customer account
**Depends on the billing cycle and refund policy of the customer's credit card. (If the customer still does not receive the refund after the next two billing cycles, please contact the issuing bank)
The customer must carefully check the work details in the quote before paying.
If the customer has already paid and finds that there are incorrect items in the quote. Please contact Customer Service at 02-029-9846 (press 1) within 24 hours after payment. Cancel the quote and receive a refund according to the specified terms and conditions.
If Customer Service has cancelled the original quote, but the customer changes his mind and wants to reinstate the original quote. The customer must request to open a new service order. You may receive the price calculated according to the original quote or a new price, depending on the validity of the quote.
Refund Terms When Cancelling Installation Work
The platform will refund the customer. Once Customer Service has successfully cancelled the quote, the time it takes to receive the refund depends on the customer's payment method.
If the customer paid by credit card, the issuing bank will refund the money to the card within 18-33 business days* (the refund will be reflected in the next billing cycle**)
If the customer paid by debit card, the issuing bank will refund the money to the card within 45 business days. *
If the customer paid via online banking and payment counter, customer service will provide you with details and a form to fill in your refund request via email. After receiving all the information, the platform will refund the money to the customer's bank account within 8-15 working days. *
*Working days refer to Monday to Friday. Saturday, Sunday and public holidays are not included. The refund period depends on the issuing bank. Or customer account
**Depends on the billing cycle and refund policy of the customer's credit card. (If the customer still does not receive the refund after the next two billing cycles, please contact the issuing bank)